Privacy Policy

1. Introduction

Welcome to indlik's Privacy Policy. At indlik, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access or use our gaming platform at https://indlik.cam.

By creating an account with indlik or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our data handling practices, please do not use our services.

This Privacy Policy applies to all users of indlik, including residents of Indonesia and individuals accessing our platform from Indonesian territory. We operate in compliance with international data protection standards and take our responsibility to safeguard your information seriously.

2. Information We Collect

To provide you with gaming services and maintain a secure platform, indlik collects various types of information. The data we collect falls into the following categories:

2.1 Personal Identification Information

When you register an account with indlik, we collect:

• Full name as it appears on your government-issued identification
• Date of birth to verify you are at least 21 years old
• Email address for account communications
• Mobile phone number for account verification and security
• Residential address including city, province, and postal code
• Username and password for account access
• Government ID documents (KTP, passport, or driver's license) for identity verification

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), account number, and account holder name
• E-wallet information for OVO, DANA, GoPay, ShopeePay, and LinkAja accounts
• Transaction history including deposits, withdrawals, wagers, and winnings
• Payment method verification documents (screenshots or statements)

Note: indlik does not store full credit card numbers or CVV codes. Payment processing is handled through secure third-party processors.

2.3 Technical Information

When you use indlik, we automatically collect:

• IP address to determine your location and prevent fraud
• Device information including device type, operating system, browser type, and version
• Cookies and similar tracking technologies to enhance user experience
• Login and session data including timestamps and duration
• Geolocation data to verify you are accessing from permitted jurisdictions

2.4 Gameplay and Behavioral Information

• Betting history including games played, bet amounts, and outcomes
• Account activity such as login frequency and feature usage
• Customer support interactions including chat logs and email correspondence
• Marketing preferences and communication opt-ins

3. How We Use Your Information

indlik uses your personal information for the following purposes:

3.1 Service Provision

• Creating and managing your player account
• Processing deposits, withdrawals, and financial transactions
• Enabling gameplay and providing access to sports betting, casino games, and other services
• Calculating winnings and settling bets
• Providing customer support and responding to inquiries

3.2 Security and Fraud Prevention

• Verifying your identity and age to prevent underage gambling
• Detecting and preventing fraud, money laundering, and other illegal activities
• Monitoring account activity for suspicious behavior
• Protecting against unauthorized access and cyber attacks
• Maintaining platform integrity and fair gameplay

3.3 Legal Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Responding to legal requests from authorities
• Fulfilling tax reporting obligations where applicable
• Maintaining records as required by gaming licenses and regulations

3.4 Platform Improvement

• Analyzing usage patterns to improve user experience
• Developing new features and games based on player preferences
• Conducting research and analytics to optimize platform performance
• Testing new technologies and security measures

3.5 Marketing and Communications

• Sending promotional offers, bonuses, and updates (with your consent)
• Providing personalized recommendations based on your gameplay
• Notifying you of important account changes or platform updates
• Conducting surveys to gather feedback

You may opt out of marketing communications at any time by adjusting your account preferences or contacting support.

4. Legal Basis for Processing

Under applicable data protection laws, indlik processes your personal information based on the following legal grounds:

• Contractual necessity: Processing is necessary to fulfill our contract with you (providing gaming services).
• Legal obligation: Processing is required to comply with KYC, AML, and other regulatory requirements.
• Legitimate interests: Processing is necessary for fraud prevention, security, and platform improvement.
• Consent: For marketing communications and non-essential cookies, we obtain your explicit consent.

5. Data Sharing and Disclosure

indlik does not sell your personal information to third parties. However, we may share your data with the following categories of recipients:

5.1 Service Providers

We work with trusted third-party service providers who process data on our behalf:

• Payment processors to handle deposits and withdrawals via Indonesian banks and e-wallets
• Identity verification services to complete KYC checks
• Cloud hosting providers to store data securely
• Customer support platforms to manage inquiries
• Analytics providers to analyze platform usage

All service providers are contractually bound to protect your data and use it only for specified purposes.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, or regulatory bodies when:

• Required by law or legal process
• Necessary to investigate suspected fraud or illegal activity
• Needed to comply with gaming license requirements
• Essential to protect the rights, property, or safety of indlik or others

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you via email or prominent website notice before such transfer occurs.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Data Security Measures

indlik employs industry-leading security measures to protect your personal information:

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology.
• Secure data storage: Personal information is stored on encrypted servers with restricted access.
• Firewall protection: Advanced firewalls prevent unauthorized access to our systems.
• Regular security audits: Independent security experts test our systems for vulnerabilities.
• Two-factor authentication: Optional 2FA adds an extra layer of account security.

6.2 Organizational Safeguards

• Access controls: Only authorized personnel can access personal data, limited to what is necessary for their role.
• Employee training: Staff receive regular training on data protection and security best practices.
• Confidentiality agreements: All employees and contractors sign confidentiality agreements.
• Incident response plan: We have procedures to respond quickly to security breaches.

6.3 Your Responsibilities

While indlik implements robust security measures, you also play a crucial role in protecting your account:

• Use a strong, unique password
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Report suspicious activity immediately
• Keep your email and phone number secure

7. Data Retention

indlik retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

Retention Periods

• Active accounts: Data is retained while your account remains active and for a period after closure to meet legal requirements.
• Financial records: Transaction data is retained for at least 7 years to comply with financial regulations.
• Identity verification documents: KYC documents are retained for at least 5 years after account closure.
• Marketing communications: Preference data is retained until you opt out or request deletion.
• Technical logs: Server logs and IP addresses are typically retained for 12-24 months.

After retention periods expire, we securely delete or anonymize your data so it can no longer identify you.

8. Your Privacy Rights

As an indlik user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you. Contact our support team to submit an access request.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly in your account settings.

8.3 Right to Erasure

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that we may need to retain certain data to comply with KYC/AML obligations.

8.4 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances, such as while we verify its accuracy.

8.5 Right to Data Portability

You may request a copy of your data in a structured, machine-readable format to transfer to another service provider.

8.6 Right to Withdraw Consent

For processing based on consent (such as marketing), you may withdraw consent at any time without affecting the lawfulness of prior processing.

8.7 Right to Object

You can object to processing based on legitimate interests. We will cease processing unless we have compelling grounds to continue.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days and may require identity verification before fulfilling your request.

9. Cookies and Tracking Technologies

indlik uses cookies and similar technologies to enhance user experience, analyze platform usage, and provide personalized content.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality (login, security, session management).
• Performance cookies: Collect anonymous usage data to improve platform performance.
• Functional cookies: Remember your preferences and settings.
• Marketing cookies: Track your activity to deliver personalized offers (requires consent).

Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (not recommended for indlik)
• Receive notifications when cookies are set

10. Third-Party Services

indlik may contain links to third-party websites or integrate third-party services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you interact with.

Third-party game providers, payment processors, and analytics tools may collect data independently. We ensure all third parties we work with maintain adequate data protection standards.

11. Children's Privacy

indlik is strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and close the account.

If you believe a person under 21 has created an account, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

indlik reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or prominent website notice
• Request consent for material changes that affect your rights

Your continued use of indlik after policy changes indicates your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how indlik handles your personal information, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry
• Live Chat: Available 24/7 on our website
• Response Time: We aim to respond to privacy inquiries within 48 hours

Our Indonesian-speaking support team is available around the clock to assist you with privacy matters and data protection questions.